skyflights.in understands its valuable customers' concerns for privacy and undertakes several measures to protect and maintain the personal information shared with us. This Privacy Policy applies to any User who inquires about, intends to purchase, or purchases products or services offered by skyflights.in through any of our online channels, including our website, mobile site, and mobile app, and offline channels including call centres and offices (collectively, "Sales Channels"). For this Privacy Policy, "Website" means the website(s), mobile site(s), and mobile app(s) of skyflights.in.

By using or accessing the Website or other Sales Channels, the User agrees to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites, or mobile apps of third parties, even if their websites or products are linked to our Website. The information and privacy practices of skyflights.in's business partners, advertisers, sponsors, or other linked sites may be significantly different from this Privacy Policy. We recommend that Users review the privacy statements and policies of any such third parties with whom they interact.

What Personal Details skyflights.in Collects & How These Are Used

skyflights.in collects information, as outlined below, to offer and deliver the product(s) and service(s) chosen by you, and to fulfil our legal obligations and obligations towards third parties under our User Agreement.

Personal Information shared by the User and collected by us includes:

Registration on the Website: Information provided while subscribing to or registering on the Website, including but not limited to name, gender, age, contact details such as email address, postal address, frequent flyer number, telephone/mobile numbers; and information such as banking details (including credit/debit card), billing information, and payment history (as shared by you).

Other information:

• Transactional history (other than banking details) about your bookings and buying behaviour.
• Usernames, passwords, email addresses, and other security-related information used in relation to skyflights.in services.
• Data created by the User or a third party which the User wishes to store on our servers, such as images or documents.
• Data available in the public domain or received from third parties, including linked social media channels (name, email address, profile picture, or other information permitted by the User's account settings).
• Information pertaining to other traveller(s) for whom the User makes a booking. In such cases, the User must confirm that each such traveller has agreed to have their information shared with skyflights.in and, where necessary, further shared with the relevant service provider(s).
• If the User requests visa-related services: copies of passport, bank statements, filled application forms, photographs, and any other information required by the relevant embassy.
• For international bookings, and in compliance with the Liberalized Remittance Scheme (LRS) of the RBI or other applicable law, details such as PAN or passport number may be required. Such information is used strictly for this purpose. If a User does not wish to provide this information, we may be unable to process the booking. We will never share a User's PAN details without prior consent, unless required by law enforcement, court order, or legal process.
• If the User opts for contactless check-in at hotels: copies of government identification (Aadhaar, driving licence, election card, etc.), self-declarations, date of birth, and travel origin/destination details as required by the concerned hotel.
• COVID-19 vaccination status/certificate, where required for a service or requested by the User for later reference. skyflights.in will never process the beneficiary ID or other identifying codes contained in a vaccination certificate.

All such information is used strictly for the specified, lawful purpose. skyflights.in may share this information with the relevant service provider or third party for provision and facilitation of the desired booking. Sensitive information contained in vaccination certificates, passbooks, bank statements, or identity documents will always be redacted where not required for the booking. If a User does not wish to provide required information, or requests deletion of information already provided, we may be unable to process the relevant booking. skyflights.in will never share PAN details, vaccination status/certificate, passport details, or Aadhaar details without the User's prior consent, unless required by law enforcement, court order, or legal process.

How We Use This Information

To Book a Service: Names, addresses, phone numbers, and age details are shared with relevant service providers — airlines, hotels, or bus services — to provide reservations and bookings.

To Send Promotional Offers: We use mobile numbers and email IDs to send information about promotional offers, discounts, and lucky draws. This is optional and the User can unsubscribe at any time.

Member Registration: If a User registers on the Website, information such as name, address, phone number, email address, and login credentials are collected to: recognize the User; complete travel reservations; enable customer service; contact the User for specific needs; improve our products and services; and confirm registration and bookings.

Surveys: skyflights.in may conduct surveys using contact information to invite regular customers to share feedback. Participation is entirely optional. Survey responses are anonymous unless otherwise stated.

Safeguarding Sensitive Information: Credit/debit card and net banking details are primarily collected by payment gateways and banks, not directly by skyflights.in. Where such information is stored on the Website, it is kept secure, except where inadvertently shared by the User with a third party while browsing. Such information may occasionally be shared with third parties to process cashback offers or discounts, where applicable.

Cookies & Automatic Logging of Session Data

skyflights.in uses cookies to personalize the User's experience on the Website and any advertisements displayed. Cookies are small pieces of information stored by the User's browser on their device. Cookies allow us to deliver services more efficiently, enable easier login, and may be used to display advertisements or send offers relevant to destinations that may interest the User.

Cookies may also be placed by our advertising servers or third-party advertising companies, used to track the effectiveness of advertisements and to display relevant ads based on aggregated, anonymous statistics about the User's visits. No personally identifiable information is collected during this process.

Most web browsers automatically accept cookies; Users can change browser settings to control how cookies are accepted. Blocking cookies may disable certain features on the Website and affect the booking experience.

Automatic Logging of Session Data: skyflights.in records session data including IP address, operating system, browser software, and on-site activity, to evaluate user behaviour, identify server issues, and improve our systems. This data does not personally identify visitors and is used only to examine general geographic location.

Content Generated by the User

skyflights.in may allow Users to post reviews, ratings, and respond to poll questions regarding their travel experience. Participation is optional; Users may receive emails or notifications inviting them to share feedback. Reviews may also be visible on other travel-related platforms. Users who post reviews or ratings may have a public profile visible to other Users, showing trips, reviews, and photographs posted.

With Whom Your Personal Information Is Shared

Service Providers and Suppliers: User information is shared with end service providers — airlines, hotels, bus operators, cab rentals, railways, or other suppliers — responsible for fulfilling the booking. By booking with skyflights.in, the User authorizes this sharing. skyflights.in does not authorize service providers to use this information for any purpose beyond fulfilling their part of the service; however, how such providers handle the information is beyond our control, as they act as independent data controllers. Users are advised to review the privacy policies of the relevant service provider.

skyflights.in does not sell or rent individual customer names or Personal Information to third parties, except where shared with business/alliance partners or vendors engaged to provide referral services or promotional benefits based on booking history.

Companies in the Same Group: skyflights.in may, under controlled and secure circumstances, share Personal Information with affiliate or associate entities to provide relevant information about products/services or to address the User's booking-related questions.

Business Partners and Third-Party Vendors: skyflights.in may share certain filtered Personal Information with corporate affiliates or business partners offering products or services (such as travel insurance or co-branded credit cards) that may benefit the User. Services availed through such partners are governed by the partner's own privacy policy. skyflights.in may also share information with third parties engaged to perform tasks on our behalf, including payment processing, data hosting, and data processing.

skyflights.in may use non-identifiable, aggregated, or anonymized Personal Information to improve our services through statistical analysis, and may share anonymous statistical information with suppliers, advertisers, affiliates, and business partners. Aggregated data collected remains our property and may be used at our discretion, including for legitimate commercial purposes.

skyflights.in may occasionally engage third parties for market research or surveys, sharing information solely for the specific project under confidentiality agreements and in compliance with applicable regulations.

Disclosure of Information

skyflights.in may disclose a User's Personal Information where required:

• by law, or by an enforcement authority for investigation, court order, or legal process;
• to conduct our business;
• for regulatory, internal compliance, or audit purposes;
• to secure our systems; or
• to enforce or protect our rights or the rights of our affiliates, employees, directors, or officers, or where necessary to identify or take action against someone causing interference with our rights, or where others could be harmed.

Such disclosure may take place without the User's knowledge. skyflights.in shall not be liable for damages arising from such disclosure where required under the above circumstances.

Protection of Personal Information

All payments on the Website are processed through secure, encrypted gateways. We maintain stringent security measures to protect against loss, misuse, or alteration of information under our control, and adhere to strict security guidelines to protect it against unauthorized access.

Data Retention

skyflights.in retains Personal Information only for as long as necessary to fulfil the purposes described in this policy, including completing your booking, complying with our legal and tax obligations, resolving disputes, and enforcing our agreements. Booking and transaction records are typically retained for the period required under applicable Indian tax and travel-trade regulations, after which they are securely deleted or anonymized.

Withdrawal of Consent and Permission

Users may withdraw consent to submit Personal Information, or decline to provide permissions covered above, at any time. This may result in limited access to skyflights.in's products and services.

Your Rights Regarding Personal Information

Users may access their Personal Information through their skyflights.in user account, and may correct or delete such information directly, except for mandatory fields required to maintain the account or fulfil a booking. Users may also request:

• Access to a copy of the Personal Information we hold about them;
• Correction of inaccurate or outdated information;
• Deletion of their Personal Information, subject to our legal and regulatory retention obligations; and
• Withdrawal of consent for optional processing, such as marketing communications.

Requests may be made by writing to us through the contact details listed on skyflights.in.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Delhi.

Changes to This Policy

skyflights.in may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We encourage Users to review this page periodically. Continued use of the Website after any changes constitutes acceptance of the revised policy.

Contact Us

For any questions about this Privacy Policy, please contact us through the details listed on skyflights.in.