Information we collect

These Terms & Conditions govern all bookings, quotations, and tour packages offered by Skyflights (“the Company,” “we,” “us,” “our”) through skyflights.in. By booking a package or service with us, you (“the Tourist/Guest/Group”) agree to be bound by these terms.

General Terms

Rates mentioned in any quotation are valid for Indian nationals only, unless otherwise specified.

All confirmations are subject to airfare and hotel availability at the time of booking.

Quotations do not constitute a confirmed reservation with any airline, transporter, or hotel. A booking is processed only once the quotation is accepted and an advance amount is received (by cheque, cash, or online payment). If we are unable to provide the confirmed service, the deposited amount will be refunded. For group airline packages, tickets may be delivered up to 2 days before departure.

An extra bed/mattress will be provided as per the respective hotel's policy. If a hotel provides an extra mattress instead of an extra bed, this will be treated as fulfilling the extra bed requirement.

Base category rooms will be booked unless a different category is specified in the quotation. If the selected hotel is unavailable, a similar or higher category hotel may be booked, with any price difference payable by the guest.

Any date change to an air ticket is treated as a cancellation. A new ticket will be issued at the fare applicable at the time of reissue, and cancellation charges will apply as per the airline's policy.

Any request to amend dates or itinerary must be submitted to us in writing. Amended confirmations are subject to hotel availability on the new dates, and our cancellation policy will apply where relevant.

No refund will be made for any unutilized service within a package. Using or skipping a service is entirely at the guest's discretion.

Guests must carry a valid, original, photo-bearing identity proof (a passport for international travel) — required at the airport and at hotel check-in. A PAN card is not accepted as valid identity proof for this purpose.

Standard hotel check-in/check-out times are 2 PM / 12 PM (noon), and the number of meals provided corresponds to the number of nights booked. Breakfast is not provided on the day of arrival.

Early check-in or late check-out requests must be settled directly with the hotel by the guest.

Costs quoted do not include expenses arising from events beyond our control — flight, rail, or road delays/cancellations, road blockages, vehicle breakdowns, strikes, natural calamities, political disturbances, etc. Such expenses must be borne by the guest; Skyflights is not liable and no refund will be issued for resulting unutilized services.

Itineraries shared by our travel consultants are tentative and subject to final hotel confirmation. We reserve the right to modify the itinerary where a specific hotel or destination is unavailable, offering a similar category hotel or nearby alternative covering the same listed places. Our standard cancellation policy applies if the guest chooses to cancel in this situation.

If payment is not received as per the agreed schedule, we reserve the right to cancel the booking, and the deposited amount will be non-refundable. If travel commences without full payment, Skyflights bears no responsibility for any resulting inconvenience.

We can assist with visa processing for international travel but cannot guarantee visa approval. If a visa application is unsuccessful, our standard cancellation policy and charges will apply.

For international travel, rates may vary due to exchange rate fluctuations or other international market changes, and are subject to availability.

Budget packages are designed specifically for cost-conscious travelers and are not recommended for families seeking a premium experience. No claims will be entertained against Skyflights regarding hotel/transport service standards under a budget package.

Guests are advised to follow the confirmed itinerary. Any voluntary deviation will make the guest responsible for resulting extra costs (travel, hotel, sightseeing, etc.), and no refund will be given for unutilized services as a result.

Skyflights acts solely as a booking agent. We bear no liability for the actual supply of any travel component — including illness, personal injury, death, loss, delay, or inconvenience caused directly or indirectly by any third-party service provider — unless caused by our own negligence.

All services are subject to full payment realization prior to departure. Where payment is made by cheque, the relevant package/component will only be confirmed after the cheque clears.

Skyflights reserves the right, at any time and for any reason, to: (a) cancel a tour package or component prior to departure — in which case our liability is limited to refunding amounts paid for that package/component; and (b) amend, alter, or substitute any advertised tour, holiday, facility, or hotel with one of a similar class where deemed necessary. In either case, Skyflights is not liable for any resulting damages, additional expenses, or consequential loss.

No individual other than an authorized representative of Skyflights, in writing, may vary, add to, or waive any term, description, or condition set out here or in our brochures/quotations.

If we exercise the right to amend or alter a booked tour, the guest may choose to: (a) continue with the amended tour, or (b) accept an alternative tour offered by us. In neither case will Skyflights be liable for damages, additional expenses, or consequential loss.

Skyflights acts as a travel agent, arranging and selling services on behalf of suppliers (airlines, tour/cruise operators, car rental companies, and accommodation providers). We make no warranty regarding the services or products supplied by these third parties. If a service or product is not delivered as booked, your remedy lies with that service provider, not with Skyflights.

Skyflights shall not be liable, under any circumstance, for: (a) death, personal injury, sickness, accident, loss, delay, or increased/consequential expenses arising from any misadventure or other cause; or (b) any act, omission, or default of any hotelier, carrier, supplier, or their employees/agents involved in providing accommodation, refreshment, transport, or related services — however caused, including by negligence on the part of any such person.

Meals included in a package are vegetarian by default, unless otherwise specified. Non-vegetarian meal requests will be charged separately.

Our total liability under any package or component shall never exceed the total amount paid or payable for that package/component, and shall never include consequential damages or additional expenses.

Prices quoted for international packages may be in USD or another applicable foreign currency. We reserve the right to revise prices in the event of currency fluctuations, exchange rate changes, or fuel cost increases prior to departure; any resulting increase must be paid in full by the guest.

It is the guest's/group's sole responsibility to hold valid travel documents (passport, visa, etc.) for the duration of the tour. Skyflights bears no responsibility if a visa is refused, expires, or is cancelled by the relevant authority, and any resulting expense is the guest's responsibility.

Ticket costs do not include travel insurance premiums. Any such insurance must be arranged and paid for separately by the guest.

All tour programs and packages are subject to applicable laws and regulations at the destination(s) visited. Skyflights bears no responsibility for conditions arising from such laws or force majeure/acts of God.

Any complaint relating to a tour must be submitted to us in writing within 21 days of the tour's completion. Complaints raised after this period will not be entertained. For group bookings, complaints must be raised only by the designated group leader/lead Tourist, not by individual group members directly.

Skyflights shall not be liable for any direct, indirect, special, incidental, or consequential damages arising from a deficiency in service by our suppliers (hotels, transporters, airlines, etc.). Our maximum liability in any such case is limited to the service charges we received.

All claims, disputes, and litigation relating to tours arranged by Skyflights shall be governed by applicable Indian law and shall be subject to the exclusive jurisdiction of the courts in Delhi.

Skyflights will not be liable for refund, compensation, or claims relating to shortened tour duration, cancellation, postponement, or re-routing of scheduled transport due to any reason, including fog or adverse weather. Standard cancellation/refund rules will apply in such cases.

Non-refundable flights and hotel bookings, once issued/confirmed, are not eligible for a refund upon cancellation.

Star Classification of Hotels

Hotel star ratings (5-star, 4-star, etc.) are provided to us by the respective hotel supplier. We make reasonable efforts to verify this information in good faith but cannot be held liable for inaccurate information provided by the supplier. Descriptions, photographs, and amenity lists are likewise sourced from the hotel supplier.

Baggage Allowance

Standard baggage allowance is generally one suitcase up to 20 kg and one cabin bag up to 5 kg, though this varies by airline/transporter — please confirm with the specific carrier. Checked baggage should generally not exceed 45 inches in combined length + height + width. Excess baggage may incur additional charges from the carrier. Skyflights is not liable for loss, damage, or late delivery of baggage caused by any airline, transporter, or hotel; such claims are subject to that provider's own policies.

Meals

The number of meals (including breakfast) corresponds to the number of nights booked. Breakfast is not provided on the day of arrival. Skyflights reserves the right to modify meal arrangements where circumstances require. Meals are pre-set, and menu choice is generally not available unless specified.

Transfers

Packages: Where transport is on a Seat-in-Coach (SIC) basis, this is shared/group transport.

Sightseeing tours: Transport is provided on either an SIC (shared) or private vehicle basis, depending on the specific package/option booked.

Airport transfers: Transport is provided on either an SIC (shared) or private vehicle basis, depending on the transfer option booked.

Currency

We recommend carrying travel funds partly in cash/local currency and partly via secure digital/traveler's payment methods, arranged at least a week before departure. Skyflights is not responsible for any loss relating to currency exchange or lost/stolen funds while traveling.

Mode of Payment

Payments can be made via:

Direct payment at our office

Bank transfer to our official company account (account details will be shared separately by your sales executive upon booking — please confirm the receiving account name matches "Skyflights" before transferring, and share the payment receipt with our accounts team)

Online payment gateway (link provided by your sales executive)

Please note:

A 1% surcharge applies to cash deposits.

A 3% service charge applies to payments made via online payment gateway.

Liability

Skyflights acts as a booking agent for the relevant tour operators and travel component suppliers. Information provided in our brochures and website is as accurate as we can reasonably make it, reflecting amenities normally available; however, circumstances beyond our control (roadworks, natural events, etc.) may require changes, which we will communicate where we have sufficient advance notice. Skyflights does not own or operate any airline, shipping company, coach operator, hotel, or other transport/service provider. As we only select and coordinate these components, we are not liable for injury, death, loss, service deficiency, or damage caused by the act or omission of any such supplier or its employees/contractors.

Foreign Exchange Declarations (for International Travel)

Basic Travel Quota (BTQ) Declaration:

By booking international travel through us, you confirm that the information provided by you is true and correct, that the foreign exchange availed (together with any already used) does not exceed the prescribed limit for the financial year, that you are a Resident Indian citizen intending to return to India, and that the transaction does not contravene the Foreign Exchange Management Act, 1999, or rules issued under it.

Business Travel (BT) / LERMS Declaration:

Where travel expenses are met by a company/firm, you confirm that foreign exchange withdrawn will be used solely for the stated purpose and that the transaction does not contravene the Foreign Exchange Management Act, 1999, or rules issued under it.

Cancellation Policy

Cancellation charges per person are as follows:

30 days or more before departure: Non-refundable deposit amount forfeited

20–29 days before departure: Non-refundable deposit + 25% of holiday cost

14–19 days before departure: Non-refundable deposit + 50% of holiday cost

8–13 days before departure: Non-refundable deposit + 75% of holiday cost

Within 7 days of departure: 100% of holiday cost

Note: If an entire tour is cancelled after ticket issuance, airfare (base fare) is subject to 100% cancellation (only taxes are refundable), and land package costs are subject to 75% cancellation.

Payment Policy

A non-refundable deposit is required to initiate a booking made more than 30 days before travel — amount to be confirmed at the time of quotation.

Full payment is required upfront for bookings involving low-cost carriers (e.g., budget airlines); tickets will not be issued without full payment.

Low-cost carrier bookings generally include hand baggage only, unless checked baggage is purchased separately.

Once tickets and hotel confirmations are issued, the next instalment is due within the timeframe communicated by your sales executive.

The remaining balance must be cleared within the timeframe specified before the date of travel (typically 10 days prior).

Fog / Weather Alert

Skyflights is not liable for any refund, compensation, or claim relating to a shortened tour, cancellation, route change, postponement, or delay of any scheduled transport service due to fog, adverse weather, or any similar cause beyond our control. Standard cancellation and refund rules apply in such situations.

Note: Please insert your jurisdiction city in Section 1, Clause 34, and confirm your official bank account/payment details before publishing. Review with a legal professional before publishing, as travel T&Cs may need to reflect your specific business registration and applicable state regulations.